Terms of service

By purchasing from The Hair Plug you agree to the following terms and policies. Please read them carefully before placing your order. If you do not agree with these terms, you may not use our website or services.

1. Returns & Refunds

  • Products may be returned within 7 days of purchase.

  • All items must be in the original condition received, unworn, unaltered, and with original packaging.

  • Refunds will not be issued until the product is received, inspected, and approved.

  • Shipping costs for returns are the responsibility of the customer and are non-refundable.

2. Order Cancellations

  • Orders may be cancelled by contacting us via email at info@thehairplug.shop

  • Once an order has shipped, it can no longer be cancelled.

3. Product Use & Responsibility

  • We are not responsible for misuse of products, improper installation, or damage caused after delivery.

  • We are not liable for damage during shipping. Once an order leaves our facility, shipping carriers assume responsibility.

4. Privacy & Data Use

  • We respect your privacy. Personal information such as your name, email, and payment details is collected only to process your order.

  • We do not sell, rent, or trade your information to third parties.

  • By using our website, you consent to the collection and use of your data in accordance with this policy.

5. Disputes & Legal Action

  • In the event of a payment dispute or chargeback, we reserve the right to provide proof of delivery, transaction records, and customer communication to the payment processor or financial institution.

  • If a fraudulent dispute is filed against us, we may pursue recovery of funds through collections and/or small claims court.

  • Customers agree to cover any legal fees, court costs, or collection expenses incurred.

6. Acceptance of Terms

By accessing or purchasing from The Hair Plug you acknowledge that you have read, understood, and agreed to these Terms and Policies.